The survey was conducted online by The Harris Poll on  behalf of Salesforce between June 21 and July 12, 2021,  among 2,534 SMB owners and leaders in North America,  Latin America, South America, Europe, and Asia Pacific.  Respondents are 18 years of age or older, employed full  time, part time, or self-employed, and owners or senior  executives at businesses with 2–200 employees and annual  revenue of less than $1 billion U.S. or the local equivalent.*