Work is undergoing the most rapid and substantial transformation it has ever  experienced. An aggregation of work-related challenges is clashing with demands  from leaders for more operational agility and growing expectations from employees  regarding their day-to-day experience. Resolution of those clashing forces will require  more than piecemeal change. Work transformation will require new operational  cultures; a more nuanced understanding of what constitutes modern, effective  collaboration; and more intentional technology strategies to underpin all work  processes. Navigating this shift will require significant change management efforts, and  technology will be integral to how businesses redefine the value they create for both  employees and customers. Work has changed. Expectations around it have changed.  What defines the optimal ways of working is being defined right now.